Support – Mobile


I bought something in the app, but it’s asking me to pay again.

If you still have the same Apple ID or Google Play account as when you bought it, this is likely a connection issue, and you’ll need to restore your purchases. To do this, open a photo in the app, tap the shop icon at the top, scroll down to the bottom of the page and tap “restore purchases”.

I’ve reinstalled the app or gotten a new device. How do I restore my purchases?
Make sure you have a solid internet connection and are connected to the account that made the purchase. Open a photo in the app, tap the ‘Shop’ button, scroll to the bottom of the page and press ‘Restore Purchases’. Note: You can only restore your purchases if you’re using the same Apple ID or Google Play account that you used to originally purchase the items.

I’m not seeing the new +pack.
Check the app in the store to ensure you are on the newest version of the app, check that you are on a strong internet connection. Then, fully close out of the app. And then restart it.

I purchased an effects +pack and I can’t find it in the app.
You are likely looking under the filters tab instead of effects. Check under effects and it should be in there.

I’m on Android, and the app is still acting super weird (filters/+packs aren’t showing up, misc. bugs out of nowhere, etc.)If the above didn’t work, you could be in our beta group, which gets buggy builds not quite ready for everyday use. Go to A Color Story in the Google Play store, scroll to the bottom of the app’s product page and then tap to leave the beta group.

If these didn’t solve your problems, we’d love to troubleshoot with you. Fill out the form below.
Our support hours are Monday – Friday, 8a – 5p CST. We respond to every request as fast as we can. But please understand we are a very small team, so we apologize for any delay you may experience. Thank you so much for using A Color Story!