I bought something in the app, but it’s asking me to pay again. If you still have the same Apple ID or Google Play account as when you bought it, this is likely a connection issue, and you’ll need to restore your purchases. To do this, open a photo in the app, tap the shop icon at the top, scroll down to the bottom of the page and tap “restore purchases”.
I’ve reinstalled the app or gotten a new device. How do I restore my purchases? Make sure you have a solid internet connection and are connected to the account that made the purchase. Open a photo in the app, tap the ‘Shop’ button, scroll to the bottom of the page and press ‘Restore Purchases’. Note: You can only restore your purchases if you’re using the same Apple ID or Google Play account that you used to originally purchase the items.
I have switched devices between Apple and Android. How can I get my purchases back?
Since Android and Apple are totally different platforms, and purchases are localized to the account that you purchased them with, there is no way to transfer purchases between them. If you would like you could request a refund for your purchases that you had made prior to switching, and you could repurchase them on your new device! Here is how you can request a refund.
Apple: Apple handles all refunds, so to request a refund you just need to go to support.apple.com + click ‘Billing and Subscriptions’ + click ‘Request a Refund’ + from there you will be guided through the process.
Android: To request a refund you just need to go to support.google.com/googleplay and from there you will be guided through the process.
Do you have a desktop version of the app? I have tried to login on the website and it’s not recognizing my login information!
We actually don’t have a desktop version of the app unfortunately! That login on our site is for our marketplace where photographers sell their presets for Lightroom and Photoshop, so it is totally separate from the app!
If these didn’t solve your problems, we’d love to troubleshoot with you. Fill out the form below.
Our support hours are Monday – Friday, 8a – 5p CST. We respond to every request as fast as we can. But please understand we are a very small team, so we apologize for any delay you may experience. Thank you so much for using A Color Story!